Shipping, Warranty & Returns


FRANCE : 7.95€ until 199.99€ / FREE from 200.00€

REST OF EUROPE  (Belgium, Germany, Denmark, Greece, Ireland, Italy, Netherlands, Portugal, Spain (50 out of 52 provinces) & UK : 12.00€ until 199.99€ / FREE from 200.00€

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you pay with the ALMA payment solution in several instalments, you have 14 days to return your product and obtain a refund. This applies to all products on our website.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at . If your return is accepted, we’ll send you a return number to included in the package, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at .


The warranty of 24 months covers the battery, motor and electrical cables.

You can always contact us for any return question at


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.